2024 Citizen Survey Results - Laserfiche WebLink

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City of Louisville Community Survey July 2024 Survey Background Survey Purpose The Louisville Community Survey gives residents the opportunity to rate their satisfaction with the quality of life in the city, the community's amenities and satisfaction with local government. The survey gathers community -wide feedback on what is working well and what is not and helps map out residents' priorities for community planning and resource allocation. It serves as a consumer report card for Louisville; providing a check -in with residents to make sure the City policies and services are on course. This is the sixth time Polco/National Research Center, Inc. (NRC) conducted the Louisville Community Survey and the ninth iteration in a series of citizen survey projects completed by the City of Louisville since 1990. Survey Administration A postcard was mailed to 3,500 Louisville households, selected at random, notifying residents that they had been chosen to participate in the survey. A paper copy of the survey followed in the mail after one week. Both postcard and paper survey mailings included a web link so that residents could take the survey online, if desired. There were 294 respondents to the mailed questionnaire (with 135 undeliverable addresses), yielding a response rate of 17%. In addition to the scientific, random sample, a link to an online "opt -in" survey was publicized through various channels including the Louisville website and social media. This opt -in survey was identical to the scientific survey and open to all Louisville residents. A total of 246 online surveys were completed, yielding a total count of 570 survey responses. The margin of error is plus or minus four percentage points around any given percentage for all respondents. Survey results were weighted so that respondent gender, age, housing unit type (attached or detached), and housing tenure (rent or own) were represented in the proportions reflective of the entire city. More information about the survey methodology can be found in Appendix F.- Survey Methodology. How the Results Are Reported For the most part, the full set of frequencies or the "percent positive" are presented in the body and narrative of the report. The percent positive is the combination of the top two most positive response options (i.e., "excellent" and "good," "very safe" and "somewhat safe," "strongly support" and "somewhat support," etc.). On many of the questions in the survey, respondents could give an answer of "don't know." The proportion of respondents giving this reply is shown in the full set of responses included in Appendix B.• Complete Survey Frequencies and is discussed in the body of this report if it is 30% or greater. However, these responses have been removed from the analyses presented in the body of the report, Report of Results -7-