Resolution 2014-22 - Laserfiche WebLink

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EXHIBIT C MAINTENANCE AGREEMENT MONITORING AND MAINTENANCE SPECIFICATIONS AND PROCEDURES 1. GENERAL This Exhibit describes the policies and procedures that will be utilized to monitor and maintain the Delivered Facilities. Each Party shall ensure that the respective facilities are maintained according to the Monitoring and Maintenance Specifications and Procedures specified herein, through application of commercially reasonable and accepted industry standards, and in accordance with manufacturers' specifications. The purpose and result of monitoring and maintenance shall be to assure (in the case of routine maintenance), or restore (in the case of non - routine maintenance) the functionality of the Zayo Conduit and City Conduit. The parties reserve the right to mutually modify procedures as appropriate to ensure that performance specifications are achieved. 2. RESOURCES Each Party will perform cable and conduit maintenance and repair around the clock, on a twenty -four (24) hour per day, seven (7) days per week basis (24x7). Each Party shall be available during normal business hours (7:00 a.m. to 5:00 p.m.) and during off -hours (before 7:00 a.m., after 5:00 p.m., weekends and holidays). Each party shall establish a Maintenance Center (or "Network Operations Center," or "NOC ") and assign a dedicated maintenance manager to oversee and coordinate day -to -day maintenance activities. The Maintenance Center shall be equipped to receive alarms twenty -four (24) hours per day, seven (7) days per week, three - hundred - sixty -five (365) days per year. The maintenance manager shall be responsible for ensuring that preventative, corrective, and emergency maintenance activities are carried out in a timely fashion and that maintenance activities are coordinated with the other Party. Each Party shall provide qualified personnel, office services, vehicles, and all tools and materials required for the safe and proper performance of maintenance procedures. Specifically, each Party shall retain and maintain all appropriate equipment necessary for routine and preventative maintenance as well as corrective maintenance and emergency restoration. 3. ROUTINE MAINTENANCE Each Party shall perform routine and preventative maintenance of the system, including the following: • Each Party shall patrol the route on a regularly scheduled basis. During these patrols, each Party will ensure that "Call- Before - You -Dig" (CBYD) right -of -way marker signs are in place and undamaged. Damaged and/or missing signs will be replaced. • Each Party shall establish membership in the local CBYD program, and perform all cable and conduit locate activities required to protect the respective Conduits. 4. NON - ROUTINE MAINTENANCE All maintenance other than Routine Maintenance as described in Section 3 above shall be deemed to be Non - Routine Maintenance. Each Party shall provide telephone number(s) to the other Party for the purpose of reporting Service Affecting Conditions to that Party. When reporting a .Service Affecting Page 14 of 17