Resolution 2014-22 - Laserfiche WebLink

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Condition, each party shall provide the following information to the other Party: • Type /nature of problem • Location of the problem • Any other pertinent information that may help in identifying and resolving the problem in an expedient manner and to ensure the appropriate response is initiated. When each Party identifies or is notified of a problem via either system alarm or the other Party, that Party will initiate repair /response activities as appropriate and necessary for the type of problem being reported. The repairing Party shall have its first maintenance representative on site within two (2) hours after the time it becomes aware of a Service Affecting Condition (whether same occurs within normal business hours or after - hours, weekend or holiday), unless delayed by circumstances beyond its reasonable control. The repairing Party will provide effective follow -up information to the other Party on the maintenance action until the issue has been resolved. In the event that the repairing Party dispatches personnel for a conduit breach, fiber outage or other problem caused by the other Party's equipment or personnel, the repairing Party will invoice and the other Party, agrees to pay the repairing Party charges for time and travel associated with such dispatch. Payment will be made together with the current monthly invoice. 5. REPAIR AND RESTORATION When undertaking repairs of major conduit and/or fiber optic cable failures, the repairing Party shall work to restore the respective conduit as quickly as possible. Immediately upon arriving on the site of the damage, the repairing Party will determine the course of action to be taken to restore the conduit and begin restoration efforts. The repairing Party shall use reasonable efforts to effect repairs of major failures within eight (8) hours after the maintenance representative arrives at the site of the problem. Such repairs may be temporary. Within one (1) business day after completing any temporary repair or restoration, the repairing Party shall commence planning permanent repair. The repairing Party shall notify the other Party of its permanent repair plans and implement such repairs within an appropriate time thereafter. 6. COOPERATION Both City and Zayo shall cooperate fully to resolve failures of and/or impairments to the City Conduit or Zayo Conduit, as applicable, in an expedient and efficient manner. Such cooperation shall include, but not be limited to, notification of the other Party after becoming aware of the need for either scheduled or unscheduled maintenance activities that may affect the other Party's ability to provide service over the respective Delivered Facilities and sharing of information relevant to the operation, maintenance and repair of the conduit system. The repairing Party shall notify the other Party ten (10) days prior to any scheduled Maintenance activity that may affect the other Party's ability to provide service over the conduit system. Each party shall notify the other Party as soon as reasonably possible of any request for scheduled maintenance it may have. In the event that a scheduled maintenance activity is canceled or delayed, the scheduling Party shall inform the other Party so that the maintenance activity may be rescheduled. Each party shall notify the other Party as soon as reasonably possible after becoming aware of the need to perform unscheduled maintenance that may affect the other Party's ability to provide service over the Delivered Facilities. Page 15 of 17