1999 Citizen Opinion Survey Results

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SURVEY RESULTS The results in this document are arranged in the order they were asked in the survey instrument. Highlighted responses are the rankings checked most often (ignoring "no opinion" responses) for each question. Satisfaction with City of Louisville In the first section of this survey, respondents were asked to rate the City of Louisville's performance in the areas of Administration, Public Works, Public Safety, Planning/Zoning/Building, Parks and Recreation and the Library. ADMINISTRATION Administration 1: City response to citizen complaints or concerns. Number Percent Very Poor 12 2.9% Poor 28 6.8% Fair 64 15.6% Good 111 27.1% Very Good 51 12.4% No Opinion 144 35.1% Responses to the first question in the survey set the tone for responses to the 47 questions rating Louisville performance that follow. Nearly every question has the "good" category highlighted. A strong percentage also considered performance to be "very good" for most questions. In the 1994 survey scale, this question received a 5.4 ranking. The 1999 average transposed to the 1994 scale is 6.4 - a full point improvement. Page -3-