City Council Minutes 2018 08 14 - Laserfiche WebLink

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City Council Meeting Minutes August 14, 2018 Page 4 of 6 Mayor Pro Tem Lipton stated there appears to be agreement that the web site needs to be updated. The goal is to make it contemporary. Councilmember Maloney stated we need to focus on pushing information, pulling information but we need to define our expectations. We have to decide what is important, what service levels we want. That will allow staff to decide what resources are needed. Mayor Muckle agreed citizens want a higher level of service and it is mostly being notified of what is happening. It will take some resources but that will have to be prioritized within the rest of the budget. This probably needs a staff person and resources. He agrees the website needs attention and we need more electronic notifications, some of the other items may not be right for us now. Councilmember Maloney stated the Council needs to establish the service levels we want to reach. Mayor Pro Tem Lipton stated we want to know how good we want to be and how much we are willing to spend. Councilmember Keany would like to explore options with the Chamber. Mayor Muckle asked if people have an opinion about using NextDoor and Facebook. Councilmember Stolzmann suggested using it to push information; but not to respond. Perhaps have a disclaimer the City uses it for informational purposes not to engage residents in conversation. Councilmember Leh disagreed; we should respond. Staff will bring options back for Council consideration through the budget process. DISCUSSION/DIRECTION — STRATEGIC PLAN PROCESS UPDATE Deputy City Manager Davis stated the consultant contract was approved last week and a kick off meeting has been set. Staff wants to circle back with Council to what the process will be. This will be an organizational strategic plan to be informed by existing plans and visionary statements to inform the mission, vision, values, and strategic vision. The plan will inform the program and subprogram goals, the Council work plan, staff training and building a strong organizational culture. The first phase is a review of existing plans and documents as well as employee and citizen survey information. At end of August and into September we will move into the input gathering phase including gathering information from Council. We want to identify emerging issues, what are our organizational priorities and complete a SWOT analysis (strengths, weaknesses, opportunities, and threats). The consultant will gather SWOT information from the management team, supervisors, and some focus groups of people who are not managers or supervisors. There will also be a survey for employees to