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<br /> <br /> <br /> <br /> <br /> <br /> <br />BUSINESS RETENTION AND <br />DEVELOPMENT COMMITTEE <br /> <br />SUBJECT: DISCUSSION- BUSINESS RETENTION REPORT <br /> <br />DATE: MARCH 2, 2020 <br /> <br />PRESENTED BY: MEGAN E. PIERCE, ECONOMIC VITALITY DIRECTOR <br /> <br />SUMMARY: <br />One of BRaD’s focal points is conducting business retention visits. In February, the <br />Committee reviewed the goals and structure of the visits, including: <br />• Agree to in advance who specifically will attend the visit and limit number of <br />participants for small businesses <br />• Keep visits to a one-hour commitment that involves both interview (Q&A) and <br />tour components <br />• Provide introduction of the BRaD Committee as well as City’s relevant business <br />programs <br />• Conduct the Q&A based on the agreed-to questions for the BRaD Committee <br />o Generally speaking, how are things going for your business? <br />o What are the challenges facing you today and going forward? <br />o What can the City of Louisville or the BRaD Committee do to be helpful? <br />o What other questions or concerns do you have? <br /> <br />Members also indicated they preferred to conduct retention visits between Tuesday – <br />Thursday and that a late morning time slot is preferable. <br /> <br />DISCUSSION: <br />In February, the Committee suggested businesses for future retention visits; those <br />suggestions and a status is provided below: <br />• Uber- still seeking local contact; <br />• Lowe’s- regional contact has not been reachable; <br />• Moxie Bread- outreach in process to schedule; <br />• IMA Karate- has not returned outreach; <br />• Arc Thrift Store- outreach in process to schedule; and <br />• Forge Nano- outreach pending as company is in process for BAP. <br /> <br />If there are additional businesses the Committee wishes to contact for Q2 visits, we <br />should review those items and any direct contacts Committee members have to assist <br />in scheduling. <br /> <br />Since Staff is also keeping a survey database of the information gathered at visits, we <br />discussed the possibility of incorporating more questions that could be quantitatively <br />measured. One suggestion was a post-retention visit survey that would allow <br />participants to share additional information and tell us about the experience of the visit. <br /> <br />Agenda Packet P. 11