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City Council <br />Meeting Minutes <br />June 23, 2020 <br />Page 2 of 4 <br />SPECIAL MEETING BUSINESS <br />DISCUSSION — KEY PERFORMANCE INDICATOR REFINEMENT REPORT <br />Assistant City Manager Emily Hogan introduced Michelle Ferguson with Novak <br />Consulting Group who presented the results of the Key Performance Indicator (KPI) <br />Refinement Report. <br />This project took the metrics currently used by the City's KPI programs to help assess <br />performance of various programs and sub programs. The goal of the process was to <br />provide information to align projects with the City Council's goals and objectives. They <br />assessed 547 metrics across 10 Programs and 38 sub -programs. <br />Ben Kittles of Novak reviewed best practices for a KPI program. The data should provide <br />program managers and leadership timely information needed to make decisions as well <br />as provide transparency for policymakers and stakeholders in how the City is using <br />resources to better serve the public. <br />Novak recommended the KPI programs should focus on progress toward program goal <br />and sub program objectives. There were examples of community indicators that focus on <br />outcomes. The next step of the process will be implementation and training conducted <br />with City staff focusing on effective use of data. This will create a robust performance <br />measurement program to will help inform decisions regarding programing. <br />Public Comments <br />RJ Harrington, 457 East Raintree Court, commented there is a need to define who among <br />staff is a data expert and how those staff incorporate this work into their jobs. <br />Council Comment and Questions <br />Mayor Pro Tern Maloney stated he likes the proposed program and how it ties into the <br />Strategic Plan but noted it relies heavily on community surveys which are only done every <br />four years. <br />Councilmember Dickinson liked that the KPIs were paired down from over 500 to 156, he <br />also thinks that this will help with analyzing the data. <br />DISCUSSION — FISCAL IMPACT MODEL REVIEW <br />Planning Director Rob Zuccaro, presented the Fiscal Impact Model Review. He noted <br />fiscal health of the community involves three sections; non-residential development, <br />municipal services and amenities, and residential development. Fiscal models can help <br />ensure new developments have sustainable funding for City capital and services. It can <br />also evaluate fiscal impact of different land use scenarios and changes. <br />