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City Council <br /> Special Meeting Minutes <br /> February 28, 2012 <br /> • Page 4 of 5 <br /> particular question has been asked in previous surveys to determine customer <br /> service levels. Councilor Loo explained the thought behind the questions was to <br /> get information relative to the service levels of City departments. That's why <br /> there are departmental sections. <br /> Councilor Dalton asked whether the question relative to the most recent contact <br /> with a City department be removed. Councilor Yarnell agreed. <br /> Ms. Urban explained a question can be added to ask which department the <br /> resident has had recent contact with and what was the experience like. Councilor <br /> Loo agreed and noted the question should be very specific because there are so <br /> many departments and divisions. <br /> City Manager Fleming stated if there is space on the questionnaire, he would like <br /> to determine which department has concerns. Councilor Yarnell suggested <br /> adding a question asking the resident to rate the quality of the interaction with <br /> each department. Ms. Urban stated if only half of the residents have contact with <br /> a City department, those questions would be skipped over. <br /> Mayor Pro Tem Dalton suggested City Manager Fleming use the City Council's <br /> input to revise the survey questions. <br /> • Mayor Muckle favored adding a question about the City's winter walkability, with <br /> respect to snow removal. Councilor Jasiak agreed the question was actionable. <br /> Mayor Muckle also favored asking a question about the public knowledge of the <br /> City Council/Planning Commission meeting agendas. It would determine what <br /> percent of the residents read and have knowledge about matters which come <br /> before the City. <br /> Mayor Muckle suggested changing the term historic buildings to preservation of <br /> historic buildings. Public Relations Manager Muth explained that question was <br /> on the last survey. Councilor Jasiak was in favor of keeping the same <br /> terminology. <br /> Mayor Muckle suggested changing the language in the open space tax to reflect <br /> the tax was amended in 2002. <br /> Mayor Mucke was also in favor of asking at least one question on RTD. Mayor <br /> Pro Tem Dalton cautioned against any RTD question as they will not have any <br /> effect on what RTD ultimately decides. Councilor Jasiak suggested the question <br /> be carefully worded. There was support for a carefully worded RTD question. <br /> • PUBLIC COMMENT <br />