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Davison: What plans do you have to address the com- <br />plaints from the citizens? I had my cable <br />installed in January and called you in June <br />to bury my cable and it still has not been <br />done. <br />Griffin: Cable buries have been an ongoing problem of <br />ours. We have addressed that problem by <br />hiring four contractors everyday. We are <br />trying to play catch up with burying of <br />cables. I am concerned with the number of <br />complaints. We will come out within 24 <br />hours to service your cable. Our service <br />calls are free of charge to our customers. <br />Coal Creek Ranch will be on line by October <br />15. <br />Davidson: We need to get these problems solved, but I <br />am not willing to go through a long process <br />to do this. I feel that it would be easier <br />if you fixed all of the complaints instead of <br />us having to look for another company. I <br />would like to work with you but that is a <br />two- way street and I think if we don't get <br />anything done then I think we do need to move <br />to find a different cable operator. <br />Carnival: The concerns and issues that have been ad- <br />dressed by the citizens tonight, are any of <br />them in itself enough to void the contract <br />with Scripps Howard? <br />Griffiths: My question would be whether you want an <br />answer to that tonight, I am willing to <br />answer that if you do. My understanding of <br />the franchise agreement has come from about <br />three readings of the agreement and a review <br />of the complaints that have been summarized. <br />If you would like me to answer your question, <br />I would happy to do that. <br />Carnival: I agree with Councilman Sackett and Council- <br />man Davidson with the ability to sit down <br />with the cable company and try to work <br />through these things. We selected Scripps <br />Howard as our franchise company. We need to <br />deal with the concerns that the citizens <br />have. If Mr. Griffin is committing to fix <br />all of the concerns then so be it, if not <br />then finding another company should be what <br />we should do. <br />Hornbostel: In my subdivision we continually have service <br />interrupted. I don't know where that problem <br />