City Council Minutes 2015 02 17 - Laserfiche WebLink

Home Browse Search

City Council Meeting Minutes February 17, 2015 Page 6 of 20 Council member Loo asked IT Director Neves to identify the municipalities who were asked for references on this software solution. IT Director Neves explained Tyler Technology has two different product lines, MUNIS for Finance and HR and EnerGov for Community Development. He requested references from the IT Directors and teams from the cities of Pueblo and Boulder, Colorado and Bountiful, Utah. He reported receiving favorable references on the software solutions proposed by Tyler Technologies. He noted the City of Boulder has been involved in this process over the last three years. He stressed this will be a challenge for the City staff, but the Directors are ready for the challenge. Council member Loo reported researching on -line for feedback on satisfaction from various municipalities. She stated there were three major news articles regarding Tyler Technologies, which were less than favorable and one of the municipalities was Fort Morgan. She asked if there are provisions in the contract for non - performance. IT Director Neves confirmed there are non - performance provisions built into the contract. There is not a specific damage clause, but there is a clause, which pushes the licensing fee out until the end of the project. He reported hearing positive feedback about Tylers' training and implementation of the software package. He stated Finance and HR are comfortable with MUNIS. For Planning /Community Development there was an in -depth search for the EnerGov references. They received references from Grand Junction, Breckenridge, Boulder and Erie, who recently rolled out EnerGov. He was comfortable the City will be getting the best product for the best price. Council member Leh referenced the annual support and maintenance cost, which total almost $60,000 and requested clarification. IT Manager Neves explained there is an optional database support through Tyler, which everyone one he spoke to urged him to include in the contract. The annual maintenance is $12,854 for the third party maintenance, which is the point of sale unit and the database support for the first year and the $58,000 includes the $12,854. He explained it is typical for software companies to charge anywhere from 15 to 20% fee based on the purchase price. The contract was written not to exceed 3% per year for the first ten years. Council member Leh inquired whether the IT Department anticipates the cost of the support will come down. IT Director Neves stated the amount will come down by $12,000 because the database support will not be needed however the cost of maintenance will still be in the $40,000 range. The closest competitor was New World, but their cost was $250,000 over the Tyler solution and their annual subscription was at almost 40% of the product cost annually. He felt the City is getting the best product for the best price. Mayor Muckle inquired about the number of years the company has been in business and what assurance does the City have they will be around in the next ten years. IT Director Neves stated Tyler has been in business since the late 1980's and has about 300 successful installations in the United States. They have purchased the Tyler MUNIS