City Council Minutes 1993 09 21 - Laserfiche WebLink

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said, "Okay, I'll replace it." My question is, had I done that now with your new rates, would I have to pay for that converter box burning up? Griffin stated that they can't charge customers for service calls, only for blatant abuse to Scripps Howard's equipment. They don't even charge people for cable or remotes that dogs have chewed. He explained that Hornbostel would not be charged for the converter box. Hornbostel: My main concern is, if you're not taking care of your equipment and my house burns down, as a result of it, it's not a real cool thing. It would be a good thing for us to know how long that converter can last. When is a good time for us to check in? Griffin stated that they've tried to replace them as the service calls come in. They've done the phase-out in other areas. People find it as an inconvenience to have to come in and return the converter. He commented that they can try some form of accelerated phase-out of those, because they do want to get those out of the field. Mayer was concerned about the time it takes to get your cable buried after the cable has been installed. He stated that from personal experience, a year wasn't uncommon in his area despite repeated calls to get the cable buried. Griffin: We are very current to date. We pay contractors every day to bury these cables. Our procedure is that we go out on installations, run the cable on top of the ground, because we're very busy right now. Each man is probably from 10 to 12 per day. We're trying to get to people within a three to five day period. That order is, then, brought into the office with a drop area request, which is given to our contractor, usually within one or two days. Then, it is issued into the field. They're getting to 95% of the buries within a one week period of time. One of the biggest problems we have in Colorado is in the winter. We run into a situation where we can't 11