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Goals <br />Administration & Support Services Program Key Indicators <br />Legal Support Sub -Program <br />Ensure inclusive, responsive, transparent, friendly, fiscally responsible, effective and <br />efficient governance, administration, and support. <br />Objectives <br />Effective, cost efficient and responsive legal advice for City Council, Management, and <br />Staff in legal matters pertaining to their official powers and duties. Represent the City in <br />all legal proceedings, finalize all legal documents for the City. <br />INDICATOR <br />UNIT <br />2015 <br />ACTUAL <br />2016 <br />ESTIMATED <br />2017 <br />PROJECTED <br />Context Data and General Information <br />Population <br />Residents <br />20,047 <br />20,100 <br />20,100 <br />$ Per Resident <br />Exp./ Resident <br />$7 <br />$10 <br />Pending Budget <br />Workload <br />City Legal Work <br />Hours <br />1,333 <br />1,318 <br />1,303 <br />Water Attorney Legal Work <br />Hours <br />463 <br />150 <br />200 <br />Urban Renewal Legal Work <br />Hours <br />26 <br />45 <br />35 <br />Legal Opinions' <br />Items <br />New Metric <br />New Metric <br />100 <br />Legislation Drafted2 <br />Items <br />127 <br />95 <br />110 <br />Education/Trainings Offered3 <br />Units <br />4 <br />4 <br />4 <br />Documents Prepared or Reviewed' <br />Items <br />79 <br />49 <br />60 <br />Efficiency <br />Avg. Time to Process Contracts <br />Days/Contract <br />New Metric <br />New Metric <br />30 days <br />Ave. Attendance of Workshops/Trainings <br />Offered <br />Att./Trainings <br />New Metric <br />New Metric <br />85% <br />Effectiveness <br />Customer Service Survey Results5 <br />Rating 1 to 4 <br />New Metric <br />New Metric <br />3.5 <br />1Analysis or explanation of City legal issue by City Attorney <br />2 Resolutions, proclamations and ordinances approved by City Council. <br />3 Open government trainings also included in City Clerk/Public Records Sub -Program <br />4 Contracts and agreements (new and amendments to existing) reviewed by City Council at regular meetings. <br />5Based on evaluation cards submitted rating customer service on a scale of 1=Excellent, 2=Good, 3=Fair, 4=Poor. <br />