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Cultural Services Program Key Indicators <br />Library Services Sub -Program <br />Goals <br />Provide services, facilities and activities that inform, involve, engage and inspire the community <br />and preserve the community heritage. <br />Objectives <br />Provide information and technology to all members of the community, with assistance from an <br />approachable, knowledgeable staff. Foster lifelong learning by delivering wide-ranging, hands-on <br />learning activities and programs to all ages. Practice and reinforce the skills needed for reading <br />readiness with young children so that they are poised to be successful learners when they enter <br />school. <br />INDICATOR <br />UNIT <br />2016 <br />ACTUAL <br />2017 <br />ESTIMATED <br />2018 <br />PROJECTED <br />Workload <br />Check-outs and Renewals' <br />Items <br />506,035 <br />489,400 <br />471,430 <br />Library Card Holders <br />Resident <br />Library Card <br />17,154 <br />18,000 <br />18,200 <br />Programs for Adults, Teens, and Children2 <br /># of Programs <br />860 <br />900 <br />875 <br />Programs for Adults, Teens, and Children2 <br />Attendance <br />19,587 <br />20,000 <br />20,000 <br />Ave Number of WiFi Users <br />Daily <br />132 <br />140 <br />150 <br />Visitors <br />Annual <br />226,729 <br />217,660 <br />209,000 <br />Efficiency <br />Check-outs per FTE3 <br />Items/FTE <br />25,176 <br />23,943 <br />22,796 <br />Program Attendance per 1,000 Served4 <br />Units <br />5,935 <br />6,060 <br />5,989 <br />Summer Reading Program Participation <br />(Age 11 and Under) <br />Total <br />Registrants <br />1,755 <br />1,800 <br />1,900 <br />Study Rooms Booked <br />Ave.% Open <br />Hours <br />63% <br />62% <br />62% <br />Ave Time from Item Check-in to Back on <br />Shelf <br />Hours <br />18 <br />18 <br />18 <br />Ave. Days for Newly Acquired Items to be <br />Ready for Checkout <br />Days <br />9 <br />10 <br />10 <br />Effectiveness <br />"Overall Performance of Louisville Public <br />Library" Rating5 <br />% Excellent or <br />Good <br />96% <br />96% <br />96% <br />"Louisville Public Library programs" <br />Rating5 <br />% Excellent or <br />Good <br />98/° ° <br />98% <br />98% <br />"Services at the Louisville Public Library" <br />Rating5 <br />% Excellent <br />or Good <br />98% <br />98% <br />98% <br />"Louisville Public Library services online" <br />Rating5 <br />% Excellent <br />or Good <br />93% <br />93% <br />93% <br />1 Includes Louisville items and other consortium items checked out. <br />2 Staff -created and hosted programs. <br />3 For comparison purposes, the statewide average is 16,667. (Source: Library Research Service). <br />4 Statewide average is 543. (Source: Library Research Service). <br />5 Based on the 2016 Citizen Survey results. <br />86 <br />