City Council Agenda and Packet 2018 12 18

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4.2 Contractor will provide all cleaning materials not specifically described in section 4.1 and equipment necessary to accomplish all cleaning required as per this specification. 4.3 Contractor's equipment and cleaning materials are subject to the approval of the Owner. Contractor will use the best available method(s) for cleaning. All cleaning chemicals must be approved by the Owner before using onsite. To receive approval the Contractor will provide product information sheets and MSDS to the Owner's designated representative. Contractor will discontinue use of equipment and materials upon written request of the Owner. 4.4 Contractor will keep and provide up to date product and Material Safety Data Sheets (MSDS) for its employees and the Owner. MSDS will be available in english plus any other language spoken by the contractor's employees. 4.5 No cleaning products will be allowed onsite that are flammable, contain ammonia or chlorine or pose an unacceptable environmental or safety risk. 4.6 All equipment shall have adequate bumpers and guards to prevent marking or scratching of fixtures, furnishings and building surfaces. 4.7 All equipment and tools must be kept clean and in good operating condition. 4.8 Supplies will be replenished only by filling the appropriate dispensers. No "extra" supplies will be left in restrooms, on counters, etc. 4.9 Dry erase boards will be cleaned with a product specifically designed for dry erase boards and approved by Owner's designated representative. 5.0 CLEANING SPECIFICATIONS 5.1 "Description of work" and "Frequencies" are to be considered as a guide to minimum known service requirements. The intent of this agreement is to require the Contractor to keep all defined areas in a clean and sanitary condition to the satisfaction of the Owner. Janitorial services shall be equal to or exceed the best trade practices. The intent of the frequency "as needed" is to maintain a clean and sanitary condition at all times, when the required frequency is not a constant. 5.2 Contractor shall coordinate all cleaning schedules with Owner, and except for porter responsibilities and special requests, work will be scheduled on the afternoon and midnight shifts. At no time is cleaning to interfere with the Owner's operations. 5.3 Contractor's day porters shall be able to verbally communicate adequately (to be determined by the Owner) with the Owner's employees. Porters will handle emergencies and police areas as indicated from the Area Specification and the POLICE column of the Master Cleaning Specification 5.4 Scheduled inspections of cleaning areas will be made by the Contractor's manager and the Owner's designated representative on a monthly basis. Additional inspections may be scheduled if deemed necessary by the Owner. 5.5 Discrepancies noted during the inspections or through complaints, registered with the Contractor will be corrected within twenty four (24) hours after the Contractor receives the complaint(s). Contractor will track all "service calls" placed with the following information: date, reported by, area, time called, time service request dispatched, call back time to initial caller and nature of call. This information shall be provided to the Owner on a monthly basis to gauge performance and minimize any consistent concerns. 5.6 Annually, the Contractor will provide the Owner with a complete work schedule for all routine and project work. Schedule will explain how and when all specified cleaning is to be accomplished on a Exhibit A page 3 60 2019 Custodial Services