Recreation Advisory Board Agenda and Packet 2019 08 26

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• Westminster Nothing • Parker Mobile App (Reach Media) • Lafayette Dynamic Fitness calendar on website (GroupExPro) • Littleton Nothing • Loveland Nothing • Denver Dynamic Fitness calendar on website (GroupExPro) We asked the CPRA forum "Are there any Recreation Centers that are currently using a mobile app for their facility? Have you found an app beneficial to connecting and communicating with your patrons? Please share any positive or negative experiences you have found if you have included a mobile app in your marketing and communication efforts. Additionally, if you have experience with an app provider that integrates with RecTrac please comment on that as well." Feedback included: "We use a mobile app through REACH, which also provides our digital signage. Our app is pretty basic but we have found it be very useful for Group Fitness users with easy access to the online schedule and also for push notifications when communicating facility closures, class cancellations, events, etc. Search "ParkerRec.com" for Apple or Android, if you would like to take a look." - Parker "We're currently in the process of leaving our overall in-house application for program registration, facility booking, and golf. All the major and mid -size vendors we demoed offered what's known as "responsive design", which means the rec application automatically changes if people resize their browser window, use a tablet, or open it on mobile. The application is seamlessly integrated in to look like it's still part of your website too. Customers can't tell that they've navigated to "X company application", as the design can be mirrored to your website. There are mobile app options out there, but since the standard rec app features mobile functionality, and requiring customers to download and use an app is a large buy -in cost, we're not looking at a separate mobile app option. Mobile apps require constant updates if they're created in-house, or a constant fee if they're SaaS (purchased as an ongoing license fee). Many of the recreation app companies also offer things like facility calendars, marketing, targeted email messaging/texts, reporting, surveys, and other options on the back -end for staff. During our current search, we're also looking to limit the amount of extra logins required for staff and customers. "— South Centennial "We purchased a mobile app for our fitness and wellness area that allowed our users to see in live time if any classes either had a sub (and who that sub was), needed to be cancelled, or if we needed to change a class time or add/remove classes. This app is also important for our fitness instructors and my coordinators to help alleviate communication issues and frustrations . We began using this app immediately after opening a 110,000 new recreation facility, and I believe it has played an integral part in the success that we've experienced in this area over the past year and half since we opened the doors to Bison Ridge Recreation Center. Sorry, probably a different app then you are looking for, but in general...apps rule!" — City of Commerce City 10