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Prepared by National Research Center, Inc. City of Louisville Community Survey <br /> June 2020 <br /> <br />Report of Results <br /> 17 <br />Figure 10: Louisville Planning and Building Safety Department and Community Design by Year <br /> Prior to 2020, there was one item labelled “building permit process”; this was split into two items on the 2020 survey: “building permit <br />process overall” and “building permit process related to 2018 hail damage”. For comparison to prior question wording, ratings for <br />“building permit process overall” was used. Prior to 2020, “Louisville Planning and Building Safety Department” was “Louisville <br />Planning Department”. <br />It should be noted that about 4 in 10 respondents or more selected “don’t know” when assessing the quality of each of the planning <br />and building safety services (see Appendix A: Complete Set of Frequencies for a full set of responses, including “don’t know”). <br />58% <br />68% <br />59% <br />59% <br />65% <br />73% <br />61% <br />71% <br />74% <br />77% <br />76% <br />63% <br />60% <br />71% <br />65% <br />63% <br />60% <br />65% <br />66% <br />67% <br />72% <br />75% <br />76% <br />0%25%50%75%100% <br />Planning review process for new <br />development <br />Building permit process overall <br />The public input process on City <br />planning issues <br />Building/construction inspection <br />process <br />Overall performance of the <br />Louisville Planning and Building <br />Safety Department <br />Building permit process related to <br />2018 hail damage <br />Overall customer service <br />(knowledgeable, available, <br />responsive, courteous) <br />Percent excellent or good <br />2020 <br />2016 <br />2012 <br />2008 <br />2004 <br />Please rate the following areas of community design and the Louisville Planning and Building Safety Department: