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Prepared by National Research Center, Inc. City of Louisville Community Survey June 2020 Report of Results 18 Public Library and Historical Museum Of those who had an opinion, virtually all Louisville residents gave favorable ratings to Louisville Public Library programs (98% excellent or good), the Louisville Public Library building (98%), services at the Louisville Public Library (97%), Louisville Public Library services online (97%), overall customer service at the Library (97%), and the overall performance of the Louisville Public Library (97%). At least 9 in 10 awarded high marks to the remaining services provided by the Library and the Historical Museum. All of these ratings remained stable over time except for Louisville Public Library materials and collections and the overall performance of the Louisville Historical Museum, both of which saw ratings increase in 2020. Benchmark comparisons were available for just one of the 13 library and museum-related services. The overall performance of the Louisville Public Library was evaluated much higher than the national and Front Range benchmarks (see Appendix D: Benchmark Comparisons). Figure 11: Louisville Public Library and Historical Museum by Year Please rate the following areas of the Louisville Public Library and Historical Museum and their services: (Percent excellent or good) 2020 2016 2012 2008 2004 Louisville Public Library programs (e.g., story time, One Book program, etc.) 98% 98% 96% 93% 83% Louisville Public Library building 98% 97% 97% 96% NA Services at the Louisville Public Library (e.g., reference desk, check out, etc.) 97% 98% 97% 92% 83% Louisville Public Library services online at www.louisville-library.org accessed from home or elsewhere (e.g., book holds, access databases, research, etc.) 97% 93% 93% NA NA Overall customer service at the Library (knowledgeable, available, responsive, courteous) 97% NA NA NA NA Overall performance of the Louisville Public Library 97% 96% 96% 94% 80% Internet and computer services at the Louisville Public Library 95% 92% 93% 90% 76% Overall customer service at the Historical Museum (knowledgeable, available, responsive, courteous) 95% NA NA NA NA Overall performance of the Louisville Historical Museum 95% 89% NA NA NA Louisville Historical Museum programs (e.g., lectures, walking tours, newsletters, expanded/new programming) 93% 90% NA NA NA Archival materials (e.g., historic photographs, newspapers, etc.) 92% NA NA NA NA Louisville Public Library materials and collections 91% 85% 84% 77% 62% Louisville Historical Museum campus 90% 88% NA NA NA Prior to 2020, “Louisville Historical Museum programs (e.g., lectures, walking tours, newsletters, expanded/new programming)” did not include expanded/new programming in the parenthetical. Most aspects of the library or museum received “don’t know” responses from at least 30% of respondents (see Appendix A: Complete Set of Frequencies for a full set of responses, including “don’t know”).