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Prepared by National Research Center, Inc. City of Louisville Community Survey June 2020 Report of Results 19 Recreation and Senior Center and the Coal Creek Golf Course Almost all residents were pleased with various aspects of and services provided by the recently expanded Louisville Recreation and Senior Center. At least 95% of respondents awarded excellent or good ratings to the overall performance of, overall quality of, and overall customer service at the Louisville Recreation Center; overall quality of and overall customer service at the Louisville Senior Center; current recreation programs for youth; and current programs and services for seniors. Residents’ approval of the new Recreation and Senior Center is apparent in the ratings changes observed from 2016 to 2020: increases in ratings were seen for the overall quality of the Louisville Recreation Center (a noteworthy 29% increase), overall quality of the Louisville Senior Center, current recreation programs for youth, adults, and seniors, and Recreation Center fees in Louisville (a rating that has been trending up since 2004). Additionally, evaluations of the overall quality of the Coal Creek Golf Course improved from 2016 to 2020, and has been on the rise since 2004. Benchmark comparisons were available for just one of the 13 services: overall quality of the Louisville Recreation Center. Louisville’s score for the Recreation Center was #1 out of 283 municipalities in the national benchmark database that asked a similar question and #1 out of 19 Front Range communities (see Appendix D: Benchmark Comparisons). Figure 12: Louisville Recreation and Senior Center, and the Coal Creek Golf Course by Year Please rate the following areas of the Louisville Recreation and Senior Center, and the Coal Creek Golf Course: (Percent excellent or good) 2020 2016 2012 2008 2004 Overall performance of the Louisville Recreation Center 97% NA NA NA NA Overall quality of the Louisville Recreation Center 96% 67% 87% 82% 82% Overall quality of the Louisville Senior Center 96% 81% 87% 89% 86% Overall customer service at the Louisville Senior Center (knowledgeable, available, responsive, courteous) 96% NA NA NA NA Current recreation programs for youth (e.g., swim lessons, sports, preschool, camps) 95% 85% 88% 88% 86% Overall customer service at the Louisville Recreation Center (knowledgeable, available, responsive, courteous) 95% NA NA NA NA Current programs and services for seniors 95% 87% 91% 89% 86% Overall performance of the Louisville Senior Center 95% NA NA NA NA Current recreation programs for adults (e.g., fitness classes, sports, general interests) 92% 77% 87% 79% 77% Overall performance of the Coal Creek Golf Course 89% NA NA NA NA Overall quality of the Coal Creek Golf Course 88% 80% 76% 75% 71% Overall customer service at the Coal Creek Golf Course (knowledgeable, available, responsive, courteous) 88% NA NA NA NA Recreation Center fees in Louisville 83% 75% 73% 64% 55% Prior to 2020, “current recreation programs for youth” and “current recreation programs for adults” did not include any items in parentheses and “Recreation Center fees” was “recreation fees”. Most aspects of the recreation and senior center and the golf course received “don’t know” responses from at least 30% of respondents (see Appendix A: Complete Set of Frequencies for a full set of responses, including “don’t know”).