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CITY OF LOUISVILLE <br />2021 COVID-19 BUSINESS IMPACT FOLLOW-UP SURVEY <br />9. Has your business experienced any of the following at your Louisville business since March 1, 2020 due to COVID-19? Check all that apply <br />Response Count <br />No impacts to business 3.33% 3 <br />Increase in sales or revenue 10.00% 9 <br />Difficulty finding or keeping employees 26.67% 24 <br />Increased employee absenteeism 21.11% 19 <br />Difficulty getting needed inventory or supplies 44.44% 40 3 <br />Difficulty meeting demand for products or services 20.00% 18 <br />Decrease in sales or revenue 65.56% 59 1 <br />Increased operating expenses 48.89% 44 2 <br />Difficulty paying employees/meeting payroll expenses 34.44% 31 <br />Difficulty paying rent, utilities, or other occupancy costs 38.89% 35 <br />Cancellation of customer orders or contracts 38.89% 35 <br />Difficulty obtaining loans or other financing 15.56% 14 <br />Not sure 1.11% 1 <br />Other 8.89% 8 <br />TOTAL 340 <br />Actual Respondents 90 <br />*Responses to "Other" are included on a separate tab <br />10. Since March 1, 2020, have you made any of the following changes at your Louisville business in response to COVID-19? Check all that apply <br />Response Count <br />No changes to business operations 1.10% 1 <br />Required social distancing of workers or customers 87.91% 80 2 <br />Provided PPE for employees 81.32% 74 3 <br />Added new cleaning protocols 90.11% 82 1 <br />Added new health screening procedures 69.23% 63 <br />Increased number of emmployees working from home 26.37% 24 <br />Started or increased online sales 35.16% 32 <br />Discontinued on -site sales or services 13.19% 12 <br />Started or increased deliveries 13.19% 12 <br />Added more employees to meet increased demand 8.79% 8 <br />Increased marketing or promotional activities 24.18% 22 <br />Decreased marketing or promotional activities 21.98% 20 <br />Reduced amount of space occupied by business 12.09% 11 <br />Increased amount of space occupied by business 2.20% 2 <br />Closed business facilities to the public 31.87% 29 <br />Cancelled contracts with vendors or srevice providers 19.78% 18 <br />Posponed or cancelled plans to expand 32.97% 30 <br />Not sure 0.00% 0 <br />Other 8.79% 8 <br />TOTAL 528 <br />Actual Respondents 91 <br />*Responses to "Other" are included on a separate tab <br />Agenda Packet P. 15 <br />