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City of Louisville Community Survey <br />July 2024 <br />Please rate the following areas of community design and the <br />Louisville Community Development Department: <br />Excellent <br />Good <br />Fair <br />Poor <br />Total <br />Overall customer service (knowledgeable, available, responsive, <br />courteous) <br />18% <br />N=27 <br />55% <br />N=80 <br />13% <br />N=19 <br />13% <br />N=19 <br />100% <br />N=145 <br />Overall performance of the Louisville Planning and Building Safety <br />Department <br />10% <br />N=14 <br />55% <br />N=80 <br />18% <br />N=26 <br />17% <br />N=24 <br />100% <br />N=145 <br />Table 15: Question 7 (including don't know) <br />Please rate the following areas of community design <br />and the Louisville Community Development <br />Department: <br />The public input process on City planning issues <br />Planning review process for new development <br />Building permit process related to the Marshall Fire <br />Building permit process overall <br />Excellent <br />12% <br />N=28 <br />12% <br />N=25 <br />7% <br />N=15 <br />4% N=8 <br />Good ' <br />30% N=66 <br />24% <br />N=53 <br />13% <br />N=29 <br />23% <br />N=51 <br />■ Fair <br />r <br />Poor <br />IF I <br />Don t know <br />21% N=48 20% N=44 17% N=37 <br />Total <br />100% <br />21% <br />N=45 <br />18% <br />N=39 <br />26% <br />N=57 <br />100% <br />12% <br />N=26 <br />10% <br />N=23 <br />58% <br />N=131 <br />100% <br />14% <br />N=32 <br />13% <br />N=29 <br />46% <br />N=102 <br />100% <br />Building/construction inspection process <br />7% <br />N=15 <br />27% <br />N=59 <br />12% <br />N=26 12% <br />N=26 <br />43% <br />Overall customer service (knowledgeable, available, <br />responsive, courteous) <br />12% <br />N=27 <br />Overall performance of the Louisville Planning and <br />Building Safety Department <br />6% <br />N=14 <br />N=80 <br />9% <br />Table 16: Question 8 (excluding don't know) <br />N =97 <br />N=75 <br />N=78 <br />100% <br />N=222 <br />N=219 <br />N=225 <br />N=222 <br />N=223 <br />100% N=220 <br />100% N=223 <br />Please rate the following areas of the Louisville Public Library and <br />Historical Museum and their services: <br />Excellent <br />Good <br />Fair <br />Total <br />Louisville Public Library programs (e.g., story time, One Book program, etc.) <br />63% N=104 <br />34% <br />N=57 <br />2% <br />N=3 <br />1% <br />N=1 <br />100% <br />N=167 <br />Services at the Louisville Public Library (e.g., reference desk, check out, etc.) <br />70% <br />N=131 <br />27% <br />N=51 <br />1% <br />N=1 <br />1% <br />N=2 <br />100% <br />N=186 <br />Internet and computer services at the Louisville Public Library <br />60% <br />N=87 <br />39% <br />N=57 <br />0% <br />N=0 <br />0% <br />N=0 <br />100% <br />N=144 <br />Louisville Public Library services online at www.louisville-library.org accessed <br />from home or elsewhere (e.g., book holds, access databases, research, etc.) <br />68% <br />N=101 <br />30% <br />N=46 <br />2% <br />N=2 <br />0% <br />N=0 <br />100% <br />N=150 <br />Report of Results <br />9 <br />Prepared by National Research Center, <br />36% N=19 9% N=19 34% <br />36% N=80 12% N=26 11% N=24 35% <br />