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City of Louisville Community Survey <br />July 2024 <br />Please rate the following areas of the Louisville Public Library and <br />Historical Museum and their services: <br />Excellent <br />Good <br />Fair <br />Poor <br />1 Total <br />49% <br />N=82 <br />48% <br />N=81 <br />2% <br />N=4 <br />1% <br />N=2 <br />100% <br />N=168 <br />Louisville Public Library materials and collections <br />Louisville Public Library building <br />68% <br />N=135 <br />29% <br />N=58 <br />2% <br />N=4 <br />0% <br />N=0 <br />100% <br />N=198 <br />69% <br />N=128 <br />29% <br />N=54 <br />1% <br />N=1 <br />1% <br />N=2 <br />100% <br />N=185 <br />Overall customer service at the Library (knowledgeable, available, responsive, <br />courteous) <br />71% <br />N=135 <br />27% <br />N=50 <br />2% <br />N=3 <br />1% <br />N=2 <br />100% <br />N=190 <br />Overall performance of the Louisville Public Library <br />Louisville Historical Museum programs (e.g., lectures, walking tours, <br />newsletters, programs) <br />53% <br />N=67 <br />42% <br />N=53 <br />5% <br />N=6 <br />1% <br />N=1 <br />100% <br />N=127 <br />Louisville Historical Museum campus <br />50% <br />N=64 <br />47% <br />N=61 <br />2% <br />N=3 <br />1% <br />N=1 <br />100% <br />N=128 <br />Archival materials (e.g., historic photographs, newspapers, etc.) <br />53% <br />N=57 <br />45% <br />N=48 <br />1% <br />N=1 <br />1% <br />N=1 <br />100% <br />N=107 <br />Overall customer service at the Historical Museum (knowledgeable, available, <br />responsive, courteous) <br />62% <br />N=71 <br />36% <br />N=41 <br />1% <br />N=1 <br />1% <br />N=2 <br />100% <br />N=115 <br />Overall performance of the Louisville Historical Museum <br />55% <br />N=67 <br />43% <br />N=52 <br />0% <br />N=0 <br />1% <br />N=1 <br />100% <br />N=120 <br />Table 17: Question 8 (including don't know) <br />Please rate the following areas of the Louisville Public <br />Library and Historical Museum and their services: <br />Louisville Public Library programs (e.g., story time, One Book <br />program, etc.) <br />Services at the Louisville Public Library (e.g., reference desk, <br />check out, etc.) <br />Internet and computer services at the Louisville Public Library <br />Louisville Public Library services online at www.louisville- <br />library.org accessed from home or elsewhere (e.g., book <br />holds, access databases, research, etc.) <br />Louisville Public Library materials and collections <br />Louisville Public Library building <br />Excellent <br />47% <br />59% <br />39% <br />46% <br />37% <br />Report of Results <br />N=104 <br />Good <br />Fair <br />Poor <br />Don't know <br />26% N=57 2% N=3 1% N=1 25% <br />N=131 <br />23% <br />N=87 <br />26% <br />N=101 <br />21% <br />N=82 <br />37% <br />N=135 26% <br />N=51 1% N=1 <br />N=57 0% N=0 <br />N =46 <br />N=81 <br />1% N=2 <br />2% N=4 <br />N=58 2% N=4 <br />1% <br />N=2 <br />16% <br />N=56 <br />Total <br />100% N=222 <br />N=36 100% <br />0% <br />0% <br />1% <br />N=0 <br />N=0 <br />N=2 <br />35% <br />N=222 <br />N=77 100% <br />31% <br />N=68 100% <br />23% <br />N=51 100% <br />0% N=0 10% N=22 100% <br />N=221 <br />N=218 <br />N=220 <br />N=220 <br />I0 <br />Prepared by National Research Center, Inc. <br />