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City of Louisville Community Survey <br />July 2024 <br />Please rate the following areas of the Louisville Public <br />Library and Historical Museum and their services: <br />Excellent <br />Good <br />Fair <br />Poor <br />Don t know <br />Total <br />Overall customer service at the Library (knowledgeable, <br />available, responsive, courteous) <br />58% <br />N=128 <br />25% <br />N=54 <br />1% <br />N=1 <br />1% <br />N=2 <br />16% <br />N=35 <br />100% <br />N=219 <br />Overall performance of the Louisville Public Library <br />61% <br />N=135 <br />23% <br />N=50 <br />1% <br />N=3 <br />1% <br />N=2 <br />14% <br />N=30 <br />100% <br />N=220 <br />Louisville Historical Museum programs (e.g., lectures, walking <br />tours, newsletters, programs) <br />31% <br />N=67 <br />24% <br />N=53 <br />3% <br />N=6 <br />0% <br />N=1 <br />42% <br />N=91 <br />100% <br />N=219 <br />Louisville Historical Museum campus <br />29% <br />N=64 <br />28% <br />N=61 <br />1% <br />N=3 <br />0% <br />N=1 <br />41% <br />N=91 <br />100% <br />N=219 <br />Archival materials (e.g., historic photographs, newspapers, <br />etc.) <br />26% <br />N=57 <br />22% <br />N=48 <br />1% <br />N=1 <br />0% <br />N=1 <br />51% <br />N=111 <br />100% <br />N=218 <br />Overall customer service at the Historical Museum <br />(knowledgeable, available, responsive, courteous) <br />32% <br />N=71 <br />19% <br />N=41 <br />1% <br />N=1 <br />1% <br />N=2 <br />47% <br />N=103 <br />100% <br />N=218 <br />Overall performance of the Louisville Historical Museum <br />31% <br />N=67 <br />24% <br />N=52 <br />0% <br />N=0 <br />1% <br />N=1 <br />44% <br />N=94 <br />100% <br />N=214 <br />Table 18: Question 9 (excluding don't know) <br />Please rate the following areas of the Louisville Recreation and Senior <br />Center, and the Coal Creek Golf Course: <br />Excellent <br />Good <br />Fair <br />Poor <br />Total 1 <br />Current recreation programs for youth (e.g., swim lessons, sports, <br />preschool, camps) <br />53% <br />N=69 <br />41% <br />N=53 <br />6% <br />N=8 <br />0% <br />N=1 <br />100% <br />N=130 <br />Current recreation programs for adults (e.g., fitness classes, sports, general <br />interests) <br />46% <br />N=81 <br />34% <br />N=60 <br />18% <br />N=32 <br />1% <br />N=2 <br />100% <br />N=175 <br />Recreation Center fees in Louisville <br />40% <br />N=76 <br />39% <br />N=74 <br />15% <br />N=29 <br />6% <br />N=12 <br />100% <br />N=191 <br />Overall quality of the Louisville Recreation Center <br />62% <br />N=128 <br />34% <br />N=71 <br />3% <br />N=6 <br />1% <br />N=2 <br />100% <br />N=207 <br />Overall customer service at the Louisville Recreation Center <br />(knowledgeable, available, responsive, courteous) <br />64% <br />N=114 <br />29% <br />N=52 <br />4% <br />N=8 <br />3% <br />N=5 <br />100% <br />N=179 <br />Overall performance of the Louisville Recreation Center <br />63% <br />N=120 <br />32% <br />N=61 <br />5% <br />N=9 <br />1% <br />N=2 <br />100% <br />N=192 <br />Current programs and services for seniors <br />60% <br />N=51 <br />32% <br />N=27 <br />4% <br />N=3 <br />4% <br />N=4 <br />100% <br />N=85 <br />Overall quality of the Louisville Senior Center <br />60% <br />N=53 <br />33% <br />N=29 <br />5% <br />N=4 <br />2% <br />N=2 <br />100% <br />N=88 <br />Report of Results <br />Prepared by National Research Center, Inc. <br />